| Hardware
Software
Network/Passwords/Saving Files
Internet
Preferences
Purchasing
Hardware
1. What do I do if my
laptop is lost or stolen?
The teacher must file a report with the police
and obtain a copy of the police report. An Equipment
Replacement Form available from the
Risk Management web site must be downloaded,
completed and sent with the police report to Sandra
Elliot, Risk Management Department, via interoffice
mail.
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2. What should I do if I
am leaving the employment of CCSD?
The Dell and Apple laptops are assigned and
issued to specific teachers and accounted for on the
inventory of each teacher's work site. As teachers
transfer locations and take their laptops with them,
the Property Control system will be updated with
this information from Human Resources. Currently,
teachers that have been assigned laptops and are
leaving the employment of CCSD must turn in their
laptops so they can be stored in a central location
for reassignment later. The laptop should be
returned in good condition, with the case, power
cord and internet cable to your school's
administration.
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3. How do I connect my
printer at home?
Both the Dell D620 and the Apple iBook have USB
ports. In most cases, since many print drivers are
already installed, you’ll just have to plug your
printer’s USB cable in to the USB port on your
laptop, and then follow the directions given to you
on your Dell Quick Reference Card to complete the
install. For your iBook, directions from Apple are
on the following link: http://www.apple.com/support/mac101/connect/2/
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4. May I install a local
printer at school?
Yes, you are permitted to install local printers at
school. See #1 above.
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5. I have an older
printer with a parallel port, not a USB port. Can I
connect it to my laptop?
It may be possible to purchase an adapter. Take the
printer cable to a computer supplies store and
explain that you want an adaptor for the cable so
that it will connect to a USB port. You may purchase
these with your personal funds and use them;
however, it will be a non-reimbursable expense.
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6. May I change my
default printer to select a different printer?
Yes, you have the rights to do that. Click on
start/settings/printers and faxes/right click on the
printer you want to designate as default/click on
‘set as default printer’. A check-mark in a black
circle will indicate the default printer.
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7. I didn’t receive an
external firewire card when I picked up my laptop.
When will I receive it?
The firewire cards, for those who did not receive
them during training, will be delivered to their
schools during preplanning.
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8. What if my battery
doesn’t charge?
You’ll need to submit a work order with Customer
Care. Their number is 770-426-3330. During the
summer, in order for Titan to work on your laptop,
you’ll need to arrange to meet a technician at your
school.
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9. What should I do if I
have problems with my laptop (for example, the
machine doesn’t boot up, mouse doesn’t work,
keyboard doesn’t work, monitor doesn’t show
anything, etc.)?
Your laptop is covered by a 4-year warranty, but
you’ll need to submit a work order to have the
situation diagnosed. You may contact the Customer
Care Center at 770-426-3330.
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10. I lost my power cable;
where can I get one?
In the event of damage, loss or theft of the laptop
or accessories/components, you should immediately
notify your principal or his/her designated
representative for repair or replacement matters.
Some items, such as power cables, are listed on the
Dell bid list under Miscellaneous Items. If you need
pricing on items that are not on the bid list,
contact Procurement for assistance.
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11. I need a cable to
connect my laptop to an LCD projector; do you have
an extra one?
No extra cables are available, however their
authorized purchase may be presented to your school
leadership department for consideration.
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12. When I connect
my laptop to an LCD projector, the screen is blurry.
What do I do?
The D620 laptop has a wide screen display
(16:9). This setting needs to be changed while
using some projectors to a standard screen display
(4:3). These
directions will help you configure your laptop
to project the highest quality image. Software
12. May I install software
at home?
Teachers are not allowed to install software at
school. At home, teachers may only install software
to connect to their Internet service provider (ISP)
and printer software to print to a local printer.
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13. What if I need to
install software for my digital camera or video
camera?
You may also install, if necessary, drivers for
printers, cameras, external drives, etc. Many
drivers, however, are already installed on your
laptop.
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14. I can’t find FullShot
in my Start Programs menu; do I have it on my
laptop?
FullShot,
which is a screen capture application, is loaded on
your laptop.
FullShot will now
appear in your Start Programs menu.
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Network/Passwords
15. Why can’t I connect to
the network at school?
On your Dell, make certain you are logging in using
your “badge ID.stf.” and your network password. On
your iBook, check that your selected location is
CCSD (click on the blue Apple in the top left
corner/location/CCSD Network). If you can’t remember
your network password, you’ll need to call in a work
order so that the Customer Care Center
(770-426-3330) will reset your password.
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16. Can I log in to the
network if I’m not at my own school?
Yes; your same login and password may be used on
your laptop, at any CCSD location. If wireless
access is not available, you’ll need to connect your
laptop to the network with the patch cable included
in your laptop bag.
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17. How do I change my
password for the home user?
Currently, this is not an option.
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18. What is the Common
folder?
The Common Folder is located on the C:\ drive
of your laptop, and is used for storing files that
you wish to transport between home and school.
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19. Why can’t I just save
files to my desktop or My Documents & use them that
way?
The operating system on your laptop is
Windows XP, which remembers each user’s files and
system preferences.
As a school user, when you log in using your
badgeID.stf., Windows XP remembers where you’ve
saved your files, how your desktop looks, etc.
But when you log in as home user, Windows XP
recognizes you as an entirely different user and
won’t give you access to your school user’s desktop
or files.
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20. What is the main
difference between the school user and the home user?
- The school user has access to shared
resources on the Cobb County network (such as
printers and applications), and to individual
space on a county server (your “home directory”,
which is backed up each day).
Furthermore, Internet service is provided for the
school user.
- The home user cannot access any county
network resources, and only has access to the
Internet if s/he has a personal account with an
Internet Service Provider. In addition, the
home user must manually backup files, using a
storage device such as a flash drive, external
hard drive, or a CD.
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Internet
21. Why can’t I get in to
the Internet from home?
For your Dell laptop, refer to the directions on the
following link:
Dell laptop For your
iBook.
If you have difficulties, you may need to contact
your Internet Service Provider for assistance.
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22. In order to connect
to the Internet at home I need to install AOL; is
that okay?
Other internet service providers, who don’t require
software installs, may be used to access the
internet; but AOL may not be installed on CCSD
computers.
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Preferences
23. May I disable the
touchpad and use a mouse instead?
The touchpad can not be disabled at this time,
however you can attach a USB mouse and the laptop
will recognize it.
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24. How do I increase
the size of the icons on my screen?
On a Dell, right click on a blank space on the
desktop, and then click on properties/settings/drag
the screen resolution indicator to 800x600
pixels/click OK. On the iBook, click on the blue
Apple on the top left of the desktop/system
preferences/displays/ 800x600.
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Purchasing
25. Where can I buy a lock
for my computer?
CCSD has a dedicated department focused on Employee
Purchases, so you can utilize your school's
affiliation with Dell for discounts. You will need
to order through the
Education online website. Use your EPP (Employee
Purchase Program) member ID number to login, which
can be obtained from your EPP sales rep. This will
allow you to utilize the education discount, or, to
speak with an EPP sales rep., call 888-987-3355,
Option 2. Laptop locks purchased with personal funds
are not reimbursable.
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26. How can I buy a
laptop for my personal use?
The Dell Latitude D620 Notebook is now available for
purchase via the CCSD/Dell Premier Page. This model
is the duo core laptop purchased for teachers under
the recent SPLOST initiative. For complete details,
click on the following link to access the
CCSD bidlist. Once on the bidlist, click on the
Dell link to view all approved CCSD configurations,
including the D620. Click “Customize” under any of
the machines to view a complete list of features and
available upgrade options for each.
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Projects
