Student Support
Troubleshooting
When something does not work, try these steps before reaching out for help. These quick checks solve many common issues.
Try These First
Quick Fixes
1. Refresh and Restart Refresh the page, close extra tabs, restart your browser, or restart your device. | 2. Check Your Internet Make sure your device is connected to Wi-Fi and that the connection is stable. | 3. Try Another Browser If something is not loading correctly, try opening the page in a different browser. |
Common Issues
What Do I Do If…
Click a section below to see steps for that issue.
Student support
Technology Requirements
Before you start your CVA course, make sure you have the right device, software, and internet connection. Having the right setup from the beginning will help you avoid issues and stay focused on your work.
What You Need
Device and Software Requirements
Recommended
Best Setup
A district-supported computing device
Required
Minimum Requirements
A Windows PC or Mac computer
Microsoft 365 (Office)
Reliable internet access
Important Note
Mobile devices may not be compatible with all CVA coursework. If your mobile device does not meet the needs of the course, you will need access to a Windows PC or Mac to complete your work.
Free for All Cobb Students
Get Microsoft 365
As a Cobb County student, you already have access to Microsoft 365 at no cost. This includes Word, Excel, PowerPoint, and other tools you will use throughout your course. You can install it on your personal computer using your school login.
Good to Know
District Laptops and Technology Support
All Cobb students are eligible to receive a district-supported laptop. Contact your local school for information on how to opt in to the student laptop program.
Please note that Cobb Virtual Academy is not responsible for issues with personal computers, home internet access, or privately installed software. Refunds are not provided for technology issues that are the responsibility of the student or family.
Class. Virtually. Anywhere.

