Use these instructions to request help for a damaged or otherwise non-functioning laptop.

Step 1:

AT YOUR SCHOOL, TAKE YOUR LAPTOP TO THE TROUBLESHOOTING COMPUTER KIOSK (USUALLY IN THE MEDIA CENTER). LOCATE THE DEVICE BARCODE/QR CODE ON THE BOTTOM OF YOUR LAPTOP AND USE THE KIOSK SCANNER TO SCAN IT IN ON THIS SCREEN:

Step 2:

IF YOU GET AN ERROR MESSAGE THAT YOUR TAG NUMBER IS NOT VALID, PLEASE LET SCHOOL STAFF ASSIST.  THEY WILL HELP YOU CREATE AND SUBMIT A TICKET FOR YOUR ISSUE.

Step 3:

AFTER SUCCESSFULLY SCANNING IN THE DEVICE, PLEASE USE THE TEXT BOX BELOW TO TYPE IN THE ISSUES YOU ARE HAVING WITH YOUR LAPTOP AND THEN CLICK SUBMIT: 

Step 4:

YOU WILL SEE A MESSAGE THAT YOUR SUBMISSION WAS SUCCESSFUL.  A TICKET WILL BEGIN PRINTING IMMEDIATELY TO THE ADJACENT PRINTER.

Step 5:

COLLECT THE PRINTED TICKET FROM THE PRINTER AND PLACE IT BETWEEN THE SCREEN AND KEYBOARD AND HAND THE LAPTOP AND TICKET TO SCHOOL STAFF.  THERE MAY BE A DROP OFF PLACE INDICATED BY SIGNAGE SO FOLLOW LOCAL DIRECTIONS.